We understand the sense of urgency that comes with every new loss. While for some, it might not be the first, every new loss event comes with its own set of issues. The loss of anything that has been nurtured to a specific point will always be stressful. Add to that the stresses associated with punitive supply contract conditions or a difficult financial position and even a small loss event could become a disaster.
As a result, our claims response protocols focus on first contact and then the quality of information provided. We are well used to communicating sometimes complex contract or policy issues to clients and explaining how and if some of the provisions might affect the outcome. We take pride in being available to clients during the course of the entire process, because we see ourselves as the primary contact point once an event has occurred and it’s a role we take seriously.