The traditional function of loss adjustment includes the three pillars –

• Investigation (cause),
• Evaluation (quantification) and;
• Negotiation (reaching agreement with the insured and insurer).

To be effective, these tasks must be undertaken in an impartial manner, guided by the principles of fairness, equity and truthfulness.  Our role is to ensure that the promise of the policy is applied in every instance and our constant mantra is “not a penny more or less”.